Return & Refund Policy – Q&A
Q: Do you inspect items before shipping?
A: Yes, we carefully check all items before shipping. If we notice any issues, such as a dented package box, we will inform you before dispatch. All items are shipped brand new and in their original condition as received from our supplier.
Q: Can I return an item if I change my mind?
A: Unfortunately, we do not accept returns due to a change of mind.
Q: What should I do if I receive a defective item or the wrong product?
A: Please contact us via contact@kyosake.com on the same day of delivery and provide clear screenshots or photos of the item and packaging as proof. This will help us process your request efficiently.
Q: Can I return an item that has been opened?
A: Returns for opened items are only accepted if a defect is found after opening. Please check the contents of your order as soon as it arrives.
If you have any other questions, feel free to contact us!
Shipping – Q&A
Q: How long does it take to process and ship my order?
A: After your order is placed, we will process and ship your items within 1-3 business days. Once dispatched, the courier will deliver the parcel to your address according to their schedules.
Q: What should I do if I don't receive my parcel on time?
A: If you do not receive your parcel within the stipulated timeframe, please contact us for assistance.
Q: How is the sake shipped to ensure freshness?
A: To ensure the latest bottling date and the highest quality, most of our sake is shipped directly from Japan and stored and delivered in cold conditions to maintain its freshness and flavor.
Q: Can I specify a preferred delivery date?
A: If you have a preferred delivery date, please contact us with your order details, and we will do our best to accommodate your request.
Gift Wrapping Service – Q&A
Q: Do you offer gift wrapping for my purchase?
A: Yes, we offer gift wrapping upon request to make your sake purchase extra special.
Q: How can I request gift wrapping?
A: If you would like your sake beautifully wrapped for a gift, please let us know when placing your order.
Q: Are there any additional charges for gift wrapping?
A: Additional charges may or not apply depending on the wrapping style.